Returns & Exchange

Return Policy:

Changed your mind about the ordered jewelry? No worries, we respect your decision. Please follow the below steps to initiate the return:

• Email us at support@avantiqe.com within 3 days of receiving the order (including the day of delivery).
• In the email, include the order number, reason for return and the photo of the product.
• The product should be in its original and unused condition with intact packaging else we would not be able to proceed with returns.
• Upon receiving our confirmation, please courier the product back to us (at your cost) to the address provided by us. Please share the tracking details once the product is shipped to the same email.
• Once we receive the returned product is its original condition and affirm the quality check, refunds will be issued as a credit in the form of a refund coupon code on your email ID within 48hrs.
• The coupon code is a single time use only and cannot be applied again to any other order. The coupon code has no validity and can be used any time for your future purchases. 

 

Exchange Policy:

Received an incorrect or damaged product? We have you covered.

All our deliveries undergo strict quality checks before they are dispatched to your location. However, in the exceptional case of any damage caused during transit, we exchange your product with a fresh piece once we receive your email. 

Please understand that our products are handcrafted by our artisans and minor irregularities are normal and adds to the uniqueness of each carved piece.

To initiate an exchange of your item, please follow the below steps:

• Email us at support@avantiqe.com within 3 days of receiving the order (including the day of delivery).
• In the email, include the order number, reason for exchange and the photo of the incorrect or damaged product.
• We would get back to you within 24 - 48 hrs with the approval to exchange the product by checking the stock availability. If the product is not available, a coupon code of the product value would be issued within another 48hrs.
• The coupon code is a single time use only and cannot be applied again to any other order. The coupon code has no validity and can be used any time for your future purchases. 
• If the product is in stock for exchange, please courier the product (unused and in original packaging) back to us (at your cost) to the address provided by us. Please share the tracking details once the product is shipped to the same email.
• Once we receive the returned product is its original condition, we would ship a fresh replacement piece at no shipping cost.

 

Cancellation:

As we start our dispatch activities almost immediately after your order confirmation, we would not be able to accept order cancellation request placed on our website.

 

Redeeming your Refund Coupon:

• Use the Coupon at the time of checkout on any of your next orders.
• The Coupon is valid for 2 years from the date of issuing.
• The Coupon can be used for a Cart value equivalent to or more than the value of the coupon.
• A Coupon cannot be used if the Cart Value is lesser than the value of the Coupon.
• A Coupon cannot be split into different amounts.
• Two or more coupons cannot be combined.
• Coupons are non- transferable. 
• COD charges incurred at the time of original purchase, shall not be refunded.